Terms of service and data protection agreement

AfterSale Suite for Shopify · last changed 20 September 2026

AfterSale is built and run by Ștefănică Ștefan Gheorghe PFA, a sole trader registered in Romania.

Questions, requests and complaints: contact@maste.ro. Every message is answered within 48 hours, even when the answer is "still looking".

These terms apply to every merchant who installs AfterSale. Installing the app is acceptance of them.

The service

AfterSale adds after-sale features to a Shopify store: order edits within a window the merchant sets, warranty registration, invoices, delivery problem reports, surveys, offers and store credit. The merchant chooses which of them are switched on.

Price

The plan is billed through Shopify's own billing, by the number of orders the store takes in a month. A change of plan takes effect on the next billing cycle. Shopify handles the payment; AfterSale never sees a card.

What the merchant is responsible for

• Having the right to process their customers' data for the purposes the features serve.
• What they write in the texts their customers see: offer wording, survey questions, email copy.
• Their own store's settings, including the order edit window and the refund rules.

What AfterSale is responsible for

• Running the features as described, and saying so plainly when one is broken.
• Answering support within 48 hours.
• The security measures set out in the privacy policy.

Data protection agreement

For the personal data of the merchant's customers, the merchant is the controller and AfterSale is the processor. As processor, AfterSale:

• processes that data only on the merchant's documented instructions, which for this app means the features they switched on;
• keeps the data confidential, and limits access to the one person who operates the service;
• applies the technical and organisational measures listed in the privacy policy;
• uses only the sub-processors named in the privacy policy, and will give notice by email before adding another, leaving time to object;
• assists the merchant with requests from their customers and with the authorities;
• notifies the merchant without undue delay, and in any case within 72 hours of becoming aware, of a breach affecting their data;
• deletes all of the merchant's data on uninstall, or on request.

Data is processed in the European Union, except for transactional email, which passes through a provider in the United States under the standard contractual clauses.

Liability

AfterSale is provided as it is. Liability is limited to the fees paid in the twelve months before the claim. Nothing here limits liability that the law does not allow to be limited.

Ending

A merchant ends the agreement by uninstalling. AfterSale may end it with 30 days' notice, or immediately if the app is used to break the law or Shopify's own rules.

The law

Romanian law, and the courts of Romania.